Terms of service

1. Parties

The agreement is between TechViking AS, org.nr. 923 456 783, Rådhusgata 23, 0158 Oslo, and the legal entity named on the order form. Both parties are businesses. We do not sell to consumers, so the Norwegian Consumer Purchases Act does not apply.

2. The service

Object storage over an S3-compatible API in the regions listed on our website, at the classes and prices published there. Capacity is not reserved in advance and is billed on what you actually store.

3. Term and termination

The agreement runs month to month unless the order form says otherwise. Either party may terminate at the end of any calendar month with 30 days written notice. There is no early termination fee, and we do not use auto-renewing annual lock-ins.

4. Price and payment

Prices are in NOK excluding value added tax, currently 25 %. Invoices are issued monthly in arrears with 14 days payment terms. Late payment carries interest at the rate set under forsinkelsesrenteloven. We give 60 days notice of a price increase, and you may terminate without notice if you do not accept one.

5. Your obligations

You are responsible for the content you store, for keeping your access keys secret, and for the lawfulness of what you do with the service. You may not use it to distribute malware, to host material that is illegal under Norwegian law, or to send unsolicited bulk email. We do not monitor content proactively and we will not start.

6. Availability and credits

Monthly availability targets are 99,9 % for the Berg, Fjord and Skjær classes and 99,5 % for Sval, measured per region as successful requests over total valid requests, excluding announced maintenance. Below target, service credits are 10 % of that region's monthly charge, rising to 30 % below 99,0 % and 100 % below 95,0 %. Credits are applied automatically on the next invoice when our monitoring records the breach. You do not have to file a claim, and credits are the sole remedy for missed availability.

7. Data protection

We are the processor for object contents and the controller for account data. The data processing agreement in annex 1 forms part of this agreement. Sub-processors are listed publicly and changed only with 30 days notice.

8. Security and disclosure

We hold ISO/IEC 27001 certification for the platform and the Oslo office. If we become aware of a personal data breach affecting you, we notify you within 24 hours, which is shorter than the regulation requires. We publish incidents on the status page whether or not anyone asks.

9. Confidentiality

Each party keeps the other's confidential information to itself, during the agreement and for three years after. Object contents are always confidential information.

10. Liability

Our aggregate liability in any twelve month period is capped at the amount you paid us in the preceding twelve months. Neither party is liable for indirect or consequential loss, including lost profit or lost data where the loss follows from the other party's own act. The cap does not apply to gross negligence, wilful misconduct, or breach of confidentiality.

11. Wind-down and escrow

If we resolve to wind down the company, or if we give notice of discontinuing the service entirely, we will keep your data available in read-only mode for 90 days from that notice and will not charge for storage during it. That period is funded in advance through an escrow arrangement held by our legal counsel, so it does not depend on the company still having revenue. This does not cover a sudden bankruptcy, where the estate rather than we would decide, and we would rather say that plainly than imply otherwise.

12. Changes to these terms

Material changes take effect 30 days after notice to your account contacts. If you object, you may terminate before they take effect and the old terms apply until then. Version history is kept and available on request.

13. Force majeure

Neither party is in breach for a failure caused by something outside its reasonable control, including war, natural disaster, or a general failure of the Norwegian power grid. A supplier's insolvency is not force majeure for us; that is what section 11 is for.

14. Governing law and venue

Norwegian law governs this agreement. The venue is Oslo tingrett. Both parties agree to attempt mediation through Oslo forliksråd before filing.

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Questions about any of this go to hei@techviking.cc. If a clause seems unreasonable, say so; several of them were rewritten because a customer pushed back, and section 11 exists only because someone insisted on it during a procurement review in 2021.